12 Annandale Ave, Goose Creek, SC 29445 - (207) 408-7114 - tom@pichette.me
Experienced leader, consultant, and instructor with a 5+ years of successful consulting and results-based program development. Excels at operational planning, testing, documentation writing, auditing, consulting, training, and helping clients solve complex issues. Seeking opportunities to leverage experience in a consultant or project manager role.
Project Management
Requirements Writing
Process Improvement
Problem Solving
Data Analysis
Regression Testing
Captive Drone Technologies, 2019 - Present
Develop and administer industry-specific training courses for the electric utility industry encompassing FAA Remote Pilot classroom training, an industry-first utility drone pilot student handbook, hands-on basic drone flight training, inspection training, and hands-on advanced drone inspection training for both individuals and companies.
Develop and write Unmanned Aircraft Systems (UAS) General Operations Manuals (GOM) based on FAA guidelines and requirements for manned aviation to proactively equip clients with a robust set of Standard Operating Procedures, Safety Management Systems, and other general guidelines to limit liability, increase safety, and improve the effectiveness of their drone program.
Conduct audits of existing drone programs at utility companies and contractors to assess their effectiveness, safety, compliance, and for business process improvement. Propose and implement changes to equipment, software, training, certification, documentation, management, and procedures to ensure the company realizes an ROI and a reduction in risk.
Manage drone inspection projects including utility, solar, and wind asset inspection, thermal inspections, terrain mapping, vegetation/crop multispectral analysis, Lidar- and photogrammetry-based mapping.
US Army and Maine Army National Guard, 2011 – 2019
Piloted the UH-60 Blackhawk on aeromedical evacuation missions, proactively anticipating changes or issues through supervision of in-flight treatment in emergent medical situations. Assessed patient needs and platoon objectives to manage employment of medical aircraft, personnel, and equipment with diverse arsenal of flight techniques, equipment, and procedures.
Continually evaluated real and potential risks in order to ensure safe outcome of all training events, including multiple state missions to transport supplies and equipment to Baxter State Park to facilitate Park Ranger missions.
Facilitated training, development, and evaluations of 24 soldiers as well as first-line supervisors. Acted as Forward Support Medical Team leader and training officer.
Benefitfocus, 2017 - 2019
Managed daily benefit enrollment data extractions from a SQL database, converted data into various schema, reviewed and analyzed data to ensure accuracy, and securely transmitted data to clients.
Worked independently and in conjunction with the engineering team to address and resolve issues through both manual data repair and software updates, writing, and the management of over 200 support tickets to ensure customer satisfaction, meet SOW, and reduce costs.
Completed weekly and monthly internal audits to capture statistical data related to the number of errors received and time taken to correct such errors. Developed plans to address data errors and spearheaded a project to repair database consisting of over 10 million rows of benefit enrollment data.
Compiled and authored a Confluence repository for department-wide knowledge to ensure consistency and accuracy of performance and outcomes. Used this repository to conduct training of new hires on benefits, data management, and system knowledge.
Conducted pre- and post-release testing for bug fixes and new implementations of both front-end and back-end systems.
Benefitfocus, 2016 - 2017
Responded to and resolved customer inquiries in a timely and professional manner for highly customizable products.
Triaged system issues, collaborating internally to ensure problems were resolved with the highest quality, and provided cause and resolution details to customers.
Completed pre-deployment testing of software patches, updates, and configurations for specific clients as well as global fixes.
Responded to and resolved over 2,000 testing log items prior to clients entering Open Enrollment.
Coastal Pediatric Associates, 2015 - 2016
Collected, organized, and maintained provider credentials and insurance participation for 39 Physicians, Nurse Practitioners, and Physician Assistants.
Maintained schedules of appointments for 39 providers across 4 clinics and 5 hospitals, ensuring sufficient number of appointments were available during all office hours.
Managed operations of Provider Relations Department, including oversight of Credentialing Specialists and Scheduling Assistants.
The Citadel, 2011
Infrared Training Center, 2021
Federal Aviation Administration, 2019
Small Unmanned Aircraft Systems (SUAS)
Federal Aviation Administration, 2016
Airplane Single Engine Land; Rotorcraft-Helicopter; Instrument Airplane; Instrument Helicopter; S-70 Type Rating